Proactive Support Services

ITonDemand provides complete help desk support for your network.ITonDemand can provide you with the Information Technology support you need to help you focus on your core business objectives and give your staff a professional IT support experience.

Our State of the Art Help Desk Center handles all of your IT related issues from the most common desktop applications to the most complex hardware/software problems.

Our OnDemand service offering provides our clients with access to our help desk team using a simple click of a button. 

Our core service offering comes in four main flavors, outlined below.  Whether you already have an internal IT department, you're looking for additional expertise and support, or need a comprehensive solution for all of your support needs we have the plan that fits your budget. 

Included = Included in monthly flat rate service fee.
Not Included = Not Included in monthly flat rate service fee.

 PREMIER SUPPORT STANDARD SERVICES

BRONZE SILVER GOLD

 On-Site emergency response time

4-6 Hours

1-2 Hours

1 Hour

 On-Site non-emergency scheduling of technician

3-4 Days

1 Day

Same Day

 24 x 7 x 365 Monitoring

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Online Ticketing System

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Antivirus and Antispyware Monitoring

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Asset/Inventory Management

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Patch Management

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Performance and Incident History Reports

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Scheduled Disk Maintenance

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Event Log Monitoring

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Hard Drive Monitoring

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Backup Monitoring

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Network Infrastructure Management

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Password and Connectivity Issues

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 User Profile Configuration and Management

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Remote Help Desk Support

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Level I And II Troubleshooting and Triage

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Vendor Management

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Standard Software Deployment and Remediation

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Windows Operating System Remediation

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Network Infrastructure Management

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Group Policy Configuration and Administration

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

 Business Hours Onsite Support 5 hours per month/per level

Not Included in monthly flat rate service fee.

Not Included in monthly flat rate service fee.

Included in monthly flat rate service fee.

For additional detail, check out our Solutions Detail Page.

Request for Quote